Fin by Intercom Review
December 08, 2025

Fin by Intercom Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fin by Intercom

We use it as a live chat AI bot, currently it tackles 100% of our cases, and has massively reduced the amount of chats that come to our human agent support team.

It is also very helpful as we just support live support during certain hours of the week but Fin is live 24h each day, ensuring support all day.

Pros

  • Answering in any language needed
  • Engaging with the customer

Cons

  • do more questions to the client
  • be able to check real data in our platform
  • be able to take action
  • 100% involvement in the cases
  • Top CSAT
I feel it it providing overall good support to our customers and they remain satisfied.
We are still investigating the additional tools that we can integrate.
We are still evaluating Pylon.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Fin by Intercom again?

Yes

It is not able to tackle some cases like refunding cases.

Some cases the client wants to get a comparison against competitors and for that Fin needs access to read live data in our platform

Comments

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