Smart Intercom :D
Handling clients, monitor their data and directly deal with them, and for analysis and customer behavior
Intercom
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Intercom
Overview
What is Intercom?
Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more...
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Awards
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Most Loved
2023
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2023
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2023
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2023
Popular Features
View all 13 features- Organize and prioritize service tickets (7)8.585%
- External knowledge base (8)8.080%
- Ticket creation and submission (7)7.878%
- Ticket response (7)6.565%
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What is Intercom?
Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more…
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Product Details
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- Tech Details
- Downloadables
- FAQs
What is Intercom?
Intercom is a Customer Service solution that aims to provide a seamless customer experience across automation and human support, with the goal of delivering increased customer satisfaction while reducing costs. Intercom aims to ensure customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations.
According to the vendor, customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, use Intercom to deliver more efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom states their mission is to make internet business personal.
According to the vendor, customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, use Intercom to deliver more efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom states their mission is to make internet business personal.
Intercom Features
- Supported: Operational efficiency: Uses AI, Bots and Rules to reduce support costs by freeing up support teams from repetitive questions and tasks.
- Supported: Productivity: Helps to ensure service teams only work on high value questions in a collaborative Inbox.
- Supported: Solve known customer issues by helping them before they get in touch: Sends proactive messages to get ahead of known issues and reduce inbound support volume.
- Supported: Increase customer engagement by providing direction: Show customers what to do next, don’t wait for them to contact support and ask.
- Supported: Increase customer satisfaction by delivering conversational support: Answers questions immediately in the channel they arise, or the channel that customers prefer.
- Supported: Deliver cohesive customer service: Supports working together seamlessly in one platform.
Intercom Screenshots
Intercom Videos
Intercom Integrations
Intercom Competitors
Intercom Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | Arabic, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, German (Formal), Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latviski, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian, Vietnamese, and Англи хэл (Mongolian). |
Intercom Downloadables
- Free eBook: The Intercom Customer Support Trends Report 2022
- Free guide: How to Build an Expert Onboarding Strategy
- Free eBook: The Ultimate Modern Support Tech Stack
- Free eBook: Supercharge Your Support: How In‑context Support Can Boost Your Bottom Line
- Free eBook: Future-Proofing Businesses with Modern Customer Engagement
- Free eBook: Unlocking Customer Engagement: Drive Action With In‑Product Messaging
Frequently Asked Questions
Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams.
Reviewers rate Help Desk CRM integration highest, with a score of 8.7.
The most common users of Intercom are from Small Businesses (1-50 employees).
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Reviews and Ratings
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March 22, 2023
Smart Intercom :D
Score 9 out of 10
Vetted Review
Verified User
Intercom missing the merging option, it's way easier but the merging is very important. However, Zendesk is little bit old fashion and not modern like Intercom
March 21, 2023
Intercom! The best chat application
Intercom offers really good and consistent application for our clients to talk to us. Chat support is the fastest way to contact us and intercom has made it happen.
Zendesk has a limitation in integrating the conversation for the same user in different platforms, which is solved in Intercom, as the same user can continue chatting with our agents from different platforms, or browser without losing any history of the conversation.
March 17, 2023
Great tool for customer support
March 03, 2023
Excellent tool to provide great customer experience
It was a difficult comparision but we sticked to Intercom because of the overall chat interface that it provides. On top of that, Intercom has a great appstore to integrate the products that we were using earlier.
March 03, 2023
Personalize Your Communication: Unleashing Intercom's Customizability for Improved User Experience
March 02, 2023
Amazing
Intercom has a way better UI and ease of access for both internal and external users. Intercom is also a much better program for customer engagement whereas Zendesk is suited to more traditional customer support. However, the business model of customer support is evolving and we are along with it.
February 21, 2023
Intercom - very good
Although very different, both products are exceptional on what they do
February 13, 2023
Best support solution on the market. Not perfect, tough.
Intercom has more features and is way easier to use and setup.
February 08, 2023
Intercom makes workflow easier
Intercom feels light and easy to use. It makes the workflow of the agent much better as all you need is built onto one page. Salesforce often feels heavy, you need to action many steps before closing a case . Client information is stored far away and you have to visit several pages before you access it .
February 02, 2023
Powerful and fast for modern teams
February 02, 2023
Must use Intercom - Very efficient and easy to use
Intercom is much better and easier to navigate around
January 25, 2023
A tool that makes support easy.
January 04, 2023
Great tool ! In good hands incredibly useful
PERFECT! the team did a great job connecting them.
December 29, 2022
Yes, you can be in love with a system!
Intercom is much easier to use. Even though HubSpot's Support hub is a fairly new feature, it lacks so much. It is quite complicated to use and lacks many features that Intercom can offer just for the focus of customer service.
December 29, 2022
Using Intercom in a coaching company.
The intercom interface is really smooth and easy to use! The support is available, and always really happy to help.
December 24, 2022
Intercom - Everything you need and more!
Intercom was the first platform we tried, and we loved it!
Intercom has all the options centralized in one space and gives us more information about the work done. It's the best option to chats with clients so far, it's possible to integrate with other apps, and it's easy for the client to ask for and receive information. The other apps are all very good, but Intercom has a learning machine system that improves day by day.
December 09, 2022
A game-changing approach to elevating our customer comms
I have not used any.
December 05, 2022
Providing Support with Real Human Touch Thanks to Intercom
We chose the Intercom because of its human touch during the conversations. Other reasons were features and usability of the Messenger tool which our users' use in 90% of cases. The Zendesks chat is not good. Very hard to use. Doesn't have the necessary features ...
November 04, 2022
Intercom is a top tier front office comms platform.
The differentiator for my organization was IBM Watson integration capabilities. We are eager to utilize chatbot, virtual agent, and live agent capabilities. Intercom is also very easy to use with a low code user interface and robust user guides, videos, and other training materials.
Does not allow for live chat, only bot-driven resources based on keyword algorithms
We chose Intercom because the tool has many more options and many other ways it supports our support, customer success and product teams so it is a better all in one tool. It also has better integrations and looks better in the product. It allows for us to communicate with our customers directly when they are in the platform.
September 14, 2022
Intercom is every start-up/scale-ups friend.
I implemented Zendesk at a previous organization where we actually moved away from Intercom. I greatly preferred Intercom for functionality, ease of use, and even reliability for our websites and in-platform live chat widget. We moved to ZenDesk to have a streamlined ticketing system between our Customer Service, Account Management, Product, and tech support teams for user issues. We didn't feel this was worth the migration and did regret the change to Zendesk, as Intercom was a more scalable solution, especially as we moved into new markets, and Intercom is just more straightforward!
September 14, 2022
Is there anything better than Intercom? Can't imagine my day without it.
We used Zendesk at my last company and don't use ZD at all at my current company. Our customers love love love our fast, bot-fee cs/help. You can set up bots in Intercom, but we only use automated routing. We like to give a human touch. We haven't yet exploited the ability to serve customers relevant articles, but that might be useful to you as your scale your CS ops.