Fonality, fit or flop?
Overall Satisfaction with Fonality
Fonality was used across the entire organization in multiple offices across the country. This made it easy for everyone to be logged in a central location, as well as quickly dial internal extensions.
- The site was easy to navigate
- Call tracking was beneficial
- Account setup was short and efficient
- The site took a long time to load pages when making edits to accounts
- There were several instances where the site timed out all together
- The system cannot support a lot of users and maintain quality, better used for smaller work environments
- Increased employee productivity
- Easy setup
- Web based which in turn leads to cost effectiveness
- Masergy Broadcore
Masergy is better suited for a growing company that plans on expanding users across different locations. The Masergy system can support more users and is also web-based.