Fonality, fit or flop?
July 29, 2014

Fonality, fit or flop?

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Fonality

Fonality was used across the entire organization in multiple offices across the country. This made it easy for everyone to be logged in a central location, as well as quickly dial internal extensions.
  • The site was easy to navigate
  • Call tracking was beneficial
  • Account setup was short and efficient
  • The site took a long time to load pages when making edits to accounts
  • There were several instances where the site timed out all together
  • The system cannot support a lot of users and maintain quality, better used for smaller work environments
  • Increased employee productivity
  • Easy setup
  • Web based which in turn leads to cost effectiveness
  • Masergy Broadcore
Masergy is better suited for a growing company that plans on expanding users across different locations. The Masergy system can support more users and is also web-based.
I have already invested in the Masergy system at my current company.
What are the number of users that can be supported?