Fonality hosted PBX is a solid choice
September 06, 2016

Fonality hosted PBX is a solid choice

Joe Holden | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Fonality

Fonality hosted PBX is the phone system used across the entire organization. It is used for all departments, primarily customer service, technical support, and conference calls as well as inter-office communication.
  • Their support has been very good.
  • The communication with sales reps has gone well, very good response to product questions and quotes for additional hardware.
  • The hosted PBX solution has turned out to be solid and it is nice to not have the hardware located in a datacenter environment.
  • Having multiple linked servers has issues with call transfers between phones on servers other than the primary server.
  • Reporting also has limitations when using multiple linked servers.
  • In our situation the hardware is leased and this makes for a smaller amount of dollars required for initial implementation and our costs are monthly.
  • We are preparing to upgrade the hardware and we will see no additional outlay of dollars to make this happen.
We went from Speakeasy to Vocalocity to Fonality. The first two did not perform acceptably for our environment or needs. We have now been with Fonality for just over 4 years and plan to continue using their product.
Great for companies with multiple offices spread across the country.

NetFortris (formerly Fonality) Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
Not Rated
Call reports
6
Directory of employee names
7
Answering rules
8
Call recording
9
Call park
7
Call screening
5
Message alerts
5
Video conferencing
Not Rated
Audio conferencing
8
Mobile app for iOS
7
Mobile app for Android
7