Best Mac-friendly Powerful VoIP PBX
September 06, 2016

Best Mac-friendly Powerful VoIP PBX

Tracy Duren | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

We are using Fonality PBXtra across our entire organization. It supports about 85 physical phones at multiple locations. We use the IVR and call routing capabilities of PBXtra.

Pros

  • We like the Heads Up Display (HUD) for our receptionist.
  • Advanced call routing for our multiple divisions allows our receptionist to correctly answer the phone based on the number that the caller dialed.

Cons

  • Currently, when making change or additions to our onsite PBXtra, you make the actual changes to the Fonality hosted site and then those changes are pushed to the onsite PBXtra. Sometimes those changes don't make it all the way to the onsite server. It doesn't happen that often, but it does happen. A call to Fonality support fixes the issue. I would rather see a direct connect to the onsite server and push the changes to the cloud.
  • Due to its extensive call routing features, we are able to deliver superior service to our clients.
Lync seems to have a pretty complicated setup system. Avaya doesn't support the Mac computer version well.
Fonality's PBXtra is well suited for day to day VoIP calling and can have some pretty extensive call trees for IVR.

NetFortris (discontinued) Feature Ratings

7.5
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
9
Call reports
Not Rated
Directory of employee names
6
8.3
Answering rules
9
Call recording
Not Rated
Call park
9
Call screening
Not Rated
Message alerts
7
8.0
Video conferencing
Not Rated
Audio conferencing
8
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated

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