Overall Satisfaction with Fonality
We are using Fonality PBXtra across our entire organization. It supports about 85 physical phones at multiple locations. We use the IVR and call routing capabilities of PBXtra.
- We like the Heads Up Display (HUD) for our receptionist.
- Advanced call routing for our multiple divisions allows our receptionist to correctly answer the phone based on the number that the caller dialed.
- Currently, when making change or additions to our onsite PBXtra, you make the actual changes to the Fonality hosted site and then those changes are pushed to the onsite PBXtra. Sometimes those changes don't make it all the way to the onsite server. It doesn't happen that often, but it does happen. A call to Fonality support fixes the issue. I would rather see a direct connect to the onsite server and push the changes to the cloud.
- Due to its extensive call routing features, we are able to deliver superior service to our clients.