Overall Satisfaction with Fonality
Fonality is used by the entire organization including 4 telecommuters.
- Reports are excellent to track number of calls, length, and you can even audit calls.
- Ability to work from anywhere. If weather is an issue, employees can log into the queues from their hubweb and the caller has no idea they are not in the office.
- The softphone is wonderful because it's one less machine on your desk - wireless headset and control panel on the computer.
- Limited storage for recorded calls are an issue.
- Softphone is tied to the internet so when one goes they down they all do, but they do offer hard phones, the softphones are just more user friendly.
- Thus far all experience has been positive.
[Fonality has] Much better product, service, pricing and options.