Fonality Review
December 14, 2016

Fonality Review

Dawn McFall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

Fonality is used by the entire organization including 4 telecommuters.
  • Reports are excellent to track number of calls, length, and you can even audit calls.
  • Ability to work from anywhere. If weather is an issue, employees can log into the queues from their hubweb and the caller has no idea they are not in the office.
  • The softphone is wonderful because it's one less machine on your desk - wireless headset and control panel on the computer.
  • Limited storage for recorded calls are an issue.
  • Softphone is tied to the internet so when one goes they down they all do, but they do offer hard phones, the softphones are just more user friendly.
  • Thus far all experience has been positive.
[Fonality has] Much better product, service, pricing and options.
I am unable to think of a scenario that Fonality would not be suited for.

NetFortris Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
8
Call recording
10
Call park
9
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated