Overall Satisfied
January 20, 2017

Overall Satisfied

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

Our organization uses Fonality for our infrastructure and we also recommend products to our customers. We have been very satisfied with the system and its ease of use.
  • Our employees work from multiple locations and home. Fonality makes it easy to stay connected at all times. We use the phones in our home offices and the soft-phone when on the road.
  • We are an IT support company. Sometimes calls run extremely long and Fonality makes it easy to transfer calls from our office phones over to our cell phones. This allows us to continue calls with vendors or support when we have to travel onsite or to another customer.
  • Setting up the voice recordings for the automated attendant is extremely easy.
  • Setting up the open, closed, and holiday schedules for the automated attendant is very simple.
  • Changing our location in the HUD doesn't always work and we need to login on the web to updates our status. For example, if I have to leave my office for any reason I normally change my location so my cell phone rings. The calls do not always get forwarded to my cell as expected.
  • Our initial setup took an unusually long time. We were in a bit of a hurry due to an issue with our previous system and were told that we would be setup within a week. The technician assigned to our case canceled a couple of appointments and we had to reach out to our sales rep to get things moving along. Once we contacted our sales rep, the setup got completed quickly, but all in all, it took about two weeks to complete the online setup.
  • The mobile client tends to take a relatively long time to start sometimes.
  • I don't have hard numbers on how Fonality has impacted our ROI, but it has helped our overall business objectives by giving our customers one centralized point of contact.
We use the online version of Fonality. In my opinion, this is well suited for small businesses due to its ease of setup and the fact that there is no need to purchase a server. I'm not sure that the online version would work very well for customers that have a large volume of calls.

NetFortris Feature Ratings

Hosted PBX
Call reports
Directory of employee names
Answering rules
Call park
Message alerts
Audio conferencing
Mobile app for iOS