Fonality Phone System
January 20, 2017

Fonality Phone System

Brandon Roach | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

We only have a simple two line setup, that lets us accomplish all our tasks with a functional virtual operator.

Pros

  • Easy Setup
  • Vast configurability
  • Works with many phones.

Cons

  • More robust in using it with a tablet or your smart phone
  • We have never gotten a speaker phone to work properly and we have 1,000 dollar phones
  • Fonality made it easy to get rid of a bunch of junk calls to the business and focus in on clients.
Like I said in bullet points it would be really nice to answer my phone directly on my smart phone. For any office it is a powerful system that is affordable and can grow into many big scenarios.

NetFortris (discontinued) Feature Ratings

6.5
Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
8
Call reports
6
Directory of employee names
5
5.2
Answering rules
4
Call recording
5
Call park
5
Call screening
4
Message alerts
8
3.0
Video conferencing
2
Audio conferencing
4
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated

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