Item: NetFortris (discontinued)
Rating: 1
Author: Nancy Wright

Overall Satisfaction with Fonality

Use Cases and Deployment Scope

The firm utilizes Fonality for our phone system.

Pros and Cons

Pros

Right now I can't tell you anything that they do particularly well.

Cons

Quality of the system
Technical support
Basic administration of the company

Return on Investment

I would say, at this point, it has been more of a negative impact because of the dropped calls, phones not working, and the apparent resistance to replace malfunctioning equipment.

Alternatives Considered

I weighed the features offered along with the cost and felt, at that time, that Fonality would be the best choice.

When I first started with Fonality, the server they created for me/assigned me did not work and so they had to build/create another one. Because of that, there were two different numbers floating around out there for us and we were double billed. I have had numerous phone conversations with Fonality as to the drop offs, etc. I have tried for 3 months to get a phone replaced. It was sent to the wrong address twice. I finally received it today.

NetFortris (discontinued) Feature Ratings

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Buyer's Remorse