Buyer's Remorse
January 30, 2017

Buyer's Remorse

Nancy Wright | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

The firm utilizes Fonality for our phone system.
  • Right now I can't tell you anything that they do particularly well.
  • Quality of the system
  • Technical support
  • Basic administration of the company
  • I would say, at this point, it has been more of a negative impact because of the dropped calls, phones not working, and the apparent resistance to replace malfunctioning equipment.
I weighed the features offered along with the cost and felt, at that time, that Fonality would be the best choice.
When I first started with Fonality, the server they created for me/assigned me did not work and so they had to build/create another one. Because of that, there were two different numbers floating around out there for us and we were double billed. I have had numerous phone conversations with Fonality as to the drop offs, etc. I have tried for 3 months to get a phone replaced. It was sent to the wrong address twice. I finally received it today.

NetFortris Feature Ratings

Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Audio conferencing
Not Rated
Mobile app for Android
Not Rated