Overall Satisfaction with Fonality
- Right now I can't tell you anything that they do particularly well.
- Quality of the system
- Technical support
- Basic administration of the company
- I would say, at this point, it has been more of a negative impact because of the dropped calls, phones not working, and the apparent resistance to replace malfunctioning equipment.
I weighed the features offered along with the cost and felt, at that time, that Fonality would be the best choice.
When I first started with Fonality, the server they created for me/assigned me did not work and so they had to build/create another one. Because of that, there were two different numbers floating around out there for us and we were double billed. I have had numerous phone conversations with Fonality as to the drop offs, etc. I have tried for 3 months to get a phone replaced. It was sent to the wrong address twice. I finally received it today.