Fonality brief review
February 03, 2017

Fonality brief review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

We are using Fonality across our whole organization. This model works for our organization which has primarily remote users.

Pros

  • System has been stable and reliable.
  • Support has been good.
  • Having a direct contact for ordering and purchasing has been nice.

Cons

  • Pricing could be better.
  • We had issues during our last system upgrade. Did not go as smoothly or quickly as we would have liked but ultimately was up and running.
  • Fonality has added value to our organization by providing relatively reliable products and services.
Fonality was chosen by someone other than me.
Fonality is well suited for a phone system that has its users in several different offices or companies that have many remote users.

NetFortris (discontinued) Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
Not Rated
Message alerts
Not Rated
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated

Comments

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