Experience with Fonality | TrustRadius

Use Cases and Deployment Scope

It is the phone service for one of our social service locations (emergency housing).

Pros and Cons

Monitoring of who's on a call and the duration of that call
Ease of use

Can't think of anything. We've been pleased with the system.

Return on Investment

It has consistently been up and running with little down time.
Upgrades are planned and announced well in advance.

Alternatives Considered

Not sure how to rank it with other products but we selected it due to features and cost effectiveness.

Likelihood to Recommend

Works well with you have multiple people using the system, giving the receptionist a visual screen to monitor calls.