FAilality
Updated February 06, 2017

FAilality

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

Fonality is being used throughout our company for all incoming and outgoing phone calls.

Pros

  • They are good at getting small problems resolved when you call in.
  • When services are running they run well.
  • The HUD is easy to use.

Cons

  • Higher level tech support.
  • Communication.
  • Understanding of how networks work in the tech support floor.
  • They had an outage that caused a large loss for us and had almost no communication on what was wrong.
  • The above is enough not to use them.
  • Seriously read the above statement.
Fonality is well suited for a low cost, small business phone line. They are not capable of handling large user bases and unable to troubleshoot errors caused by this tax on the servers.

NetFortris (discontinued) Feature Ratings

1.0
Hosted PBX
1
Multi-level Interactive Voice Response (IVR)
1
Call reports
1
Directory of employee names
1
3.2
Answering rules
4
Call recording
3
Call park
3
Call screening
3
Message alerts
3
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Mobile apps ()
Not Rated

Using Fonality

Comments

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