Fonality doesn't fone it in!
February 03, 2017

Fonality doesn't fone it in!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

We use fonality for our entire office across departments for all employees. The opportunity and ease to make any changes for phone lines is very helpful to make quick adjustments for every changing day.
  • The support is usually helpful whenever we have any issues that needs to be addressed.
  • The interface provides a lot of options for everything we could need, but is also easy to use!
  • The voicemail to email is great for an email-heavy company like ours. Being able to simply search for old voicemails has come in handy.
  • Though we're always able to eventually fix our support issue, sometimes the representatives don't seem to listen the first time round to what we are telling them, and offer suggestions that would clearly not work due to the issue we are having.
  • Calls can drop a little more often than we are comfortable with while trying to retain a happy and satisfied customer-base.
  • Sometimes not all features we put in place take place as instructed, like turning phones off at a particular time. Calls can often come through well before our office opens, or well after it closes, leaving customers on hold for ages since no one is in to pick up the phone.
  • Dropped calls, and less than ideal call quality can sometimes make us seem less trustworthy as a business. We might not have lost customers for these reasons, but it can make people more cautious when doing business with us.
  • The ease of managing the system for our ever-changing day to day priorities is definitely something that we feel is a great asset for our company since our industry is very fast-paced.
  • Sometimes we feel like support issues take a little too much time out of our day when we could be working on growth projects or assisting our customers, which are our main goals.
Being able to lower the priority for someone's extension on certain lines at a moment's notice is great. A person being out for the day, someone in a meeting, or even just too busy to take calls at that moment makes things easier on our employees, as well as customers who are not having to wait through phone cycles on hold for someone to pick up.

NetFortris Feature Ratings

Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Audio conferencing