Simple to Use, Simple to Teach
February 22, 2017
Simple to Use, Simple to Teach
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fonality
Our company uses Fonality to manage and keep track of incoming calls. The options allow us to monitor all calls and make sure they are handled properly. The system is fairly simple to use and therefore it's easy to teach others how to use Fonality effectively. I especially appreciate the ability to create multiple phone queues.
- Fonality is simple to use, so it's simple to teach as well.
- The HUB is easy to read and modify as needed. This is helpful when training representatives on answering phone calls.
- Quick and simple to record phone calls for training purposes.
- Easy to access recorded calls and call history.
- The UI seems a little dated.
- The website is very dated. It reminds me of when Windows first came out.
- Overall, Fonality is a great training tool to show employees target call response times, effective call duration and through recordings, we can review calls and train employees on more effective answering techniques.