Fonality does the job
February 24, 2017
Fonality does the job
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fonality
It's being used by everyone. It addressed our need to have consistent phone capabilities across two office locations, as well as the ability to transfer calls to attorney cell phones with no interruption in client experience. It also gives us additional information about each caller, which is helpful in a law firm setting.
- Fonality gives you a lot of information about who is calling. This is helpful for tracking leads, storing client data, etc.
- Fonality is user-friendly and easy to learn, so not a lot of time is wasted on training staff.
- Fonality makes it easier to transfer calls between office locations or even to cell phones. This allows service professionals to move around and work remotely without any interruption in the client's experience.
- It took Fonality longer than expected (and promised) to set up the infrastructure required for us to port our numbers over and get started.
- My staff has been somewhat reluctant to engage with the online videos, etc., for obtaining support. They are "old school" and gravitate more towards phone support, or even the option of having a person come on-site.
- Fonality has helped facilitate our ability to maintain one staff person picking up the phone for two office locations, which was one of our main goals.