Fonality - Great Phone system for the money
February 24, 2017
Fonality - Great Phone system for the money
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fonality
It is being used by the whole organization. We were looking for a system where all of our different retail stores were just an extension away. We began looking at VOIP phones to also eliminate phone lines we were paying for. We are also still in the process of getting all the phones hooked up at each location and the numbers ported over. We have been taking it store by store to work the kinks out at each location.
- All my stores are just an extension away.
- Very easy to forward calls to a cell phone, and get transcripts of voicemail in my email.
- Calls are very clear and without lag.
- Initial set up was painful. Many kinks to work out.
- Tech support is below average. It seems as if our own IT department is more knowledgeable about the system than their employees.
- Do not like the fact that if you place a call on hold you can't pick it up without it being transferred.
- Ease of Use
- Talk clarity and the ability to have many extensions off one phone line
- Lowered our company's expenses by being able to cancel phone lines
- Comcast VOIP and Avaya
Fonality was very comparable to Comcast as far as product offering and service, but much more affordable. Avaya was a different system altogether but was much more expensive.