Fonality vs. Vonage for small business owners
March 03, 2017

Fonality vs. Vonage for small business owners

Brian Bliss | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

Small business owner, who uses Fonality services across our business in multiple locations. Business is sales driven and outbound calling and tracking are important components to the business. It is also important to have options and ability to record calls on demand when needed from tracking or review purposes. Fonality provides this functionality.
  • Impressed with the quality of the equipment provided (Polycom VVX 4 Series handset). Great speakerphone compared to the phone that was provided by the previous provider with a lower overall cost.
  • Like the dashboard and softphone capabilities.
  • Customer service and setup was excellent. Available and willing to take necessary time during the setup phase.
  • The initial setup is a seemed a little challenging (however, the customer service was very patient in stepping through the process).
  • Setting up the remote phone location was a little challenging compared to other lines.
  • Would be nice if the record all function was available at a lower cost.
  • Fonality has provided a more cost effective solution for my business than my previous provider (Vonage Business).
  • Not only has it been beneficial from a cost ROI perspective, but the equipment quality provided for a better user experience day in and day out.
  • In many instances, less expensive is not typically better - but in this case, it definitely has been a more positive experience from both quality and cost perspective.
Cost savings was the initial and primary driver, although I have found that the quality of the equipment provided with initial service was superior. The functionality and ability to customize have been better compared to my experience with Vonage. The HUD portal is not something I have used yet to a great extent, but I like the dashboard layout much better than what I had with my Vonage Business service.
I think this system is very well suited for small businesses who need flexibility in setup. Also for those who like to have the option of a softphone and mobile solutions working in conjunction with the physical equipment in an office. I think this is very well suited for sales offices or call center setups where quality of call and reporting functionality are important.

NetFortris Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Not Rated
Call screening
Message alerts
Video conferencing
Not Rated
Audio conferencing
Not Rated
Mobile app for iOS
Mobile app for Android
Not Rated