Fonality vs. Vonage for small business owners
March 03, 2017
Fonality vs. Vonage for small business owners
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fonality
Small business owner, who uses Fonality services across our business in multiple locations. Business is sales driven and outbound calling and tracking are important components to the business. It is also important to have options and ability to record calls on demand when needed from tracking or review purposes. Fonality provides this functionality.
Pros
- Impressed with the quality of the equipment provided (Polycom VVX 4 Series handset). Great speakerphone compared to the phone that was provided by the previous provider with a lower overall cost.
- Like the dashboard and softphone capabilities.
- Customer service and setup was excellent. Available and willing to take necessary time during the setup phase.
Cons
- The initial setup is a seemed a little challenging (however, the customer service was very patient in stepping through the process).
- Setting up the remote phone location was a little challenging compared to other lines.
- Would be nice if the record all function was available at a lower cost.
- Fonality has provided a more cost effective solution for my business than my previous provider (Vonage Business).
- Not only has it been beneficial from a cost ROI perspective, but the equipment quality provided for a better user experience day in and day out.
- In many instances, less expensive is not typically better - but in this case, it definitely has been a more positive experience from both quality and cost perspective.
Cost savings was the initial and primary driver, although I have found that the quality of the equipment provided with initial service was superior. The functionality and ability to customize have been better compared to my experience with Vonage. The HUD portal is not something I have used yet to a great extent, but I like the dashboard layout much better than what I had with my Vonage Business service.
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