Forcepoint - Off point on customer service
January 08, 2020

Forcepoint - Off point on customer service

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Forcepoint Data Loss Prevention

The IT department implements and manages the product, and it is deployed across the environment.
  • Notify of problems
  • Stability
  • Customer Service
  • Positive reporting feedback
  • FS-ISAC compliance
Many years of experience with unresponsiveness, unresolved issues, and poor support from management when escalated

Do you think Forcepoint Data Loss Prevention delivers good value for the price?

No

Are you happy with Forcepoint Data Loss Prevention's feature set?

Yes

Did Forcepoint Data Loss Prevention live up to sales and marketing promises?

No

Did implementation of Forcepoint Data Loss Prevention go as expected?

Yes

Would you buy Forcepoint Data Loss Prevention again?

No

Due to the lack of responsiveness on support issues I cannot say it is well suited anywhere.