Forcepoint in action
December 31, 2019

Forcepoint in action

John Keenan | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Forcepoint Data Loss Prevention

Forcepoint is used as a web proxy across the vast majority of the organization. The DLP product is used to monitor how and when people attempt to print, store or share data with potentially unauthorized parties. The DLP product is then used to warn people about the potential impacts that such behavior has.
  • Captures email attachments in their entirety.
  • Recognizes printing.
  • Limits on sizes of files.
  • The reports require lots of clicking to get to.
  • Ability to identify unauthorized data disclosure.
  • Inability to capture large files.
Netskope, Digital Guardian. We've stuck with Forcepoint to limit the number of major architectural changes in a given year. If we achieved diminishing marginal returns on its ROI, then we'd change because the prevention is good, but the headache has to be less than the prevention or it needs replacement as a solution.
Because we've brought our problem of inexplicable web traffic disruption and they effectively ceased working with our troubleshooting team even though we'd eliminated other avenues as the potential source of the problem. Once they stopped helping us look for a problem, their product became less appealing as the long-term solution. They may claim to want to be "my" (or "your") partner, but partners need to stick it out beyond the "traffic looks good from my perspective" attitude. They need to help us figure out what we're doing differently that could negatively impact business.

Do you think Forcepoint Data Loss Prevention delivers good value for the price?

No

Are you happy with Forcepoint Data Loss Prevention's feature set?

Yes

Did Forcepoint Data Loss Prevention live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Forcepoint Data Loss Prevention go as expected?

I wasn't involved with the implementation phase

Would you buy Forcepoint Data Loss Prevention again?

No

As a bundled package, we've kept Forcepoint DLP around because we need the capability. Our current on-prem deployment requires a bit of management and one of the things that always seems to be problematic is inserting a proxy. Some traffic doesn't like WCCP, other traffic doesn't like proxies. It quickly becomes a technical finger pointing session in almost any troubleshooting effort. And Forcepoint tech support isn't terribly interested in solving my problems so if their software is operating as they intend it to, then they don't really care if it's impeding our business.