Beware of the Subscription charge!
January 08, 2024
Beware of the Subscription charge!
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with FreshBooks
I tried FreshBooks over a year ago and had difficulty connecting to my bank account, which was more of a problem with my bank account, so I cancelled my subscription, which I paid a full year in advance. I decided to give them another try, as I did like the interface when I had tried them before. I had an offer to return to FreshBooks at a discounted rate, and took the offer. Instead of being charged the discounted rate, they ended up charging me the full rate and I've now been on hold with them for over an hour waiting to get my money back. I am a small business and having that much money tied up with a company that isn't trustworthy is not fun. I want to be able to use those funds to get work with a bookkeeping software that doesn't bait and switch rates.
- Interface is nice
- Subscription sing ups bait and switch
- A little confusing to navigate
- Being overcharged from what was offered/budgeted is hurting my business as cash flow is important in a small business
FreshBooks interface is better than QuickBooks. Xero's interface is more basic than both, but seems to work fine.
Do you think FreshBooks delivers good value for the price?
No
Are you happy with FreshBooks's feature set?
No
Did FreshBooks live up to sales and marketing promises?
No
Did implementation of FreshBooks go as expected?
No
Would you buy FreshBooks again?
No