Overall Satisfaction with Freshdesk
- Track different types of requests from our customers.
- Customer satisfaction.
- Trend of productivity.
- Employee performance.
- Customer satisfaction.
- Request category types.
- Employee performance.
- Multiple agents within same account.
- Assign request from a specific project to the assigned agent.
- It is really productive for our team, so the ROI is worth it.
Freshdesk has helped a lot within our company, the customer satisfaction improved by 100%, we have a record of all the inquiries and request that we have from our customer and we can measure the reaction time.
Really easy to use, it is friendly.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes