Efficient to manage communication with clients.
We use Freshdesk to handle customer emails and it has been quite effective. Our workflow has been greatly improved with the ability to …
Starting at $0 Up to 10 agents per user
View PricingOverview
What is Freshdesk?
Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets…
Recent Reviews
How Freshdesk Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Ticket creation and submission (142)8.888%
- Email support (138)8.787%
- Organize and prioritize service tickets (141)8.787%
- Ticket response (142)8.787%
Reviewer Pros & Cons
Pricing
Free
$0
Cloud
Up to 10 agents
Growth
$15
Cloud
per month per agent
Pro
$49
Cloud
per month per agent
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.freshworks.com/freshdesk/pr…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Freshdesk?
Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support.
Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management.
Freshdesk boasts over 50,000+ customers including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, Chargebee, Grofers, and PhonePe as Freshdesk users, to help them provide faster customer service.
Freshdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: Forums
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Q and A
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: IVR
- Supported: Call scripting
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
Freshdesk Video
Freshdesk - Customer Service Software
Freshdesk Integrations
- WordPress
- Mailchimp
- Freshsales
- Google Apps
- Salesforce
- JIRA
Freshdesk Competitors
Freshdesk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Worldwide |
| Supported Languages | Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) |
Frequently Asked Questions
Freshdesk starts at $0.
Reviewers rate Ticket creation and submission highest, with a score of 8.8.
The most common users of Freshdesk are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(503)Attribute Ratings
- 9.8Likelihood to Renew
- 9.1Availability
- 8.6Performance
- 8.9Usability
- 8.6Support Rating
- 8Online Training
- 8.2In-Person Training
- 8.4Implementation Rating
- 8.5Configurability
- 9.1Product Scalability
- 8.8Ease of integration
- 7.8Vendor pre-sale
- 8Vendor post-sale
- 7.7Social Data Collection
- 7.5Social Analytics & Insight
- 8.3Social Publishing
- 9.2Social Engagement
- 9.1Contract Terms and Pricing Model
Reviews
(1-25 of 154)Companies can't remove reviews or game the system. Here's why
March 15, 2024
Efficient to manage communication with clients.
We chose Freshdesk for the variety of capabilities and easy-to-use features. Jobber lacked the analytics, history, sales features, and easy-to-use options needed to grow our business. Zendesk was not user-friendly and many of the "integrations" could only be connected by people with web design or coding experience. Salesforce had indifferent sales reps, they didn't care about our company's needs.
January 15, 2024
Recommended Platform !!
Score 10 out of 10
Vetted Review
Verified User
Not Available (Only used Freshdesk)
January 15, 2024
Freshdesk Review
Score 9 out of 10
Vetted Review
Verified User
January 12, 2024
Freshdesk - Breath of FreshAir
Value for Money and Ease of Use put it ahead of the competing products when making our decision.
Whilst they all offer similar services, our time to implement, set-up and get the platform running the way we needed was shortest. It was also an easy to use tool for agents - onboarding took less time than competing products we had used and many of our agents like the tools available to them in the platform (scenario automations, objects etc).
Whilst they all offer similar services, our time to implement, set-up and get the platform running the way we needed was shortest. It was also an easy to use tool for agents - onboarding took less time than competing products we had used and many of our agents like the tools available to them in the platform (scenario automations, objects etc).
January 10, 2024
Amazing management tool!
It has a more better interface and intuitive UI/UX. Less learning is required here.
January 10, 2024
Need improvement in the search engine and history reflection
Score 9 out of 10
Vetted Review
Verified User
- Fresh
we need to work the History search also
November 27, 2023
Freshdesk is a great customer support app
We previously used SchoolDude to manage technology tickets. Freshdesk has many more features. One of the best is the ability to reply to a customer in a ticket. When you reply they receive an email which they can reply to instead of having to login to a portal and pull up the ticket and add notes or check the status. When the customer replies, the email content is posted on the ticket in Freshdesk and the technician receives an email notification. Freskdesk also has an interactive app you can use to access and resolve tickets.
November 25, 2023
Freshdesk: A Seamless Solution for Streamlined Customer Support
We have using UVdesk previously before using Freshdesk, after utilizing UVdesk for a year, we initiated a comprehensive review for our customer support tools as our organizational requirement continued to evolve. Despite our prior experience with UVdesk, the evolving needs of our business prompted us to reassess our support system. This evaluation led us to adopt Freshdesk, decision driven by its advanced features, seamless integration, and scalability.
November 01, 2023
Freshdesk is overall a good product, and I would buy it again
- Atlassian Jira Align, Teamwork.com and Pivotal Tracker
August 29, 2023
Freshdesk for CRM - Reaching customer with ease.
Features that are specifically available for CRM.
We didn’t review any other products as freshdesk just worked for us.
Freshdesk is cheaper.
Zendesk would also allow customers to close tickets on their own and it also has functionality where a few solution articles are automatically recommended to the customer based on what they wrote and that might already solve the customers' request.
Zendesk would also allow customers to close tickets on their own and it also has functionality where a few solution articles are automatically recommended to the customer based on what they wrote and that might already solve the customers' request.
July 24, 2023
Easy to start, easy to learn
we decided to use Freshdesk based on the fact that a sister company was also using it and recommended we use it as well
July 22, 2023
Success of Freshdesk
I was not privy to the decision making process when Freshdesk was implemented. However, I can tell you both from a frontline perspective and a management perspective that the product provides GREAT value. Their support team is also pretty amazing - super prompt, friendly, and knowledgeable. That is a really important factor for us.
July 21, 2023
Freshdesk Review
July 21, 2023
Your friendly support platform
Freshdesk has less features but seems easier to set up and use. This benefits both end users and support agents.
July 21, 2023
FreshDesk was just a perfect fit for us.
- Dragon RMM (ITarian / Comodo ONE), Jira Service Management and ManageEngine ServiceDesk Plus
FreshDesk was the best combination of ease of use and price. While inexpensive, even the lowest tier offered more functionality than the other guys, and the learning curve is almost nonexistent so it's easy to add new agents and get them up to speed quickly instead of having them spend days getting use to the UI.
July 18, 2023
Freshdesk Review
It is easier to start with, but less robust overall. Freshdesk has a better free tier, and had some advanced customization capabilities. Zendesk is easier to get to an advanced level with, has more and better integrations, and has a better data tool. HubSpot is comparable to Freshdesk, it can even feel less robust at times, but it is better integrated with the rest of the HubSpot suite.
July 18, 2023
Freshdesk | Glance of Usage of since 2 years
Freshdesk is a cost-effective and seamless GUI-based interface with all along functionalities.
July 17, 2023
Cost effective ticketing platform
Freshdesk is much more cost effective than competitors.
July 17, 2023
Freshdesk makes managing my trouble tickets a breeze
Freshdesk offers so much more support, integration and a great mobile app compared to ZenDesk.
July 17, 2023
Freshdesk is the Best
We ultimately migrated to Freshservice because it was able to offer some of the things that FreshDesk didn't have out of the box, such as SLAs and reports.