Freshdesk's Pros and Cons.

I use FD to effectively and efficiently segregate inquiries according to the service groups they fall in. I've personalized FD for a more customer-focused approach. As the company grows, so make customer inquiries via email. FD provides a good platform that helps us respond and provide suggestions/solutions in a systematic and timely way.

Definitely, Freshdesk helps me answer customer inquiries quickly, and this results in higher customer satisfaction and retention. We only use email as our means of customer support, yet thru Freshdesk, such a non-voice communication platform allows us to connect with customers on a more personal level. Freshdesk's ticketing system makes doing our roles more systematic and efficient.