Good platform for ticket data handling
November 09, 2022

Good platform for ticket data handling

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Freshdesk

This platform is good for managing the client database regarding their queries and solution.
I can give a good reply with Freshdesk in-built formatting options. This also has the option to annotate the uploaded images. Also It saves the typed message in case we reload the page somehow. Overall I found a good platform for customer service.
  • Smart reply
  • Text formatting
  • Updating contacts details
  • image annotation change size of image
  • ticket handling more options
  • text formatting :highlight underline etc
  • clients getting fast reply
  • no other mail id require just original office mail uses
  • older records can be searched with filters to get faster resolution if already provided
after receiving the ticket from the client directly replying to them with the created scenario and other settings save time. Also copy and Paste a image from other source nicely works.
Providing solution definitely impact us when they get solution through a channel that is specifically for the tickets and working without issue. Freshdesk I found never got down their servers. So no issue is faced in connectivity. this helps to work fast and save the time.

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Did Freshdesk live up to sales and marketing promises?

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Would you buy Freshdesk again?


For the customer helpdesk, support-related query resolutions and working as a second mailbox. Overall good experience with this. Reports section is also quite good, custom reports can be generated.

Freshdesk Feature Ratings

Organize and prioritize service tickets
Expert directory
Ticket creation and submission
Ticket response
External knowledge base
Internal knowledge base
Customer portal
Social integration
Email support
Help Desk CRM integration