Efficient to manage communication with clients.
March 15, 2024
Efficient to manage communication with clients.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Estate
Overall Satisfaction with Freshdesk
We use Freshdesk to handle customer emails and it has been quite effective. Our workflow has been greatly improved with the ability to assign tickets, write notes to colleagues, and categorize. It is a daily work tool for us. The support platform is also beneficial for our customers. We've made updates to add our own fonts and colors to customize the look.
- ⦁ It has the clearest and most useful ticket submission portal we have used.
- ⦁ Simple email monitoring.
- ⦁ A central location for customer and employee communication records.
- ⦁ Automation potential through threads, tags and cached responses.
- ⦁ Date ranges would be much easier if entering text date ranges were a feature and you weren't forced to click on a calendar.
- ⦁ If we merge a ticket it cannot be disintegrated.
- Efficient ticket management.
- Better meeting with clients.
- Greater customer retention.
- Improved organization and productivity.
Freshdesk provides us with support that guarantees quick responses, issue tracking, communication, and quick satisfaction of customer needs. Our clients are very satisfied with the use of this platform in our company.
We chose Freshdesk for the variety of capabilities and easy-to-use features. Jobber lacked the analytics, history, sales features, and easy-to-use options needed to grow our business. Zendesk was not user-friendly and many of the "integrations" could only be connected by people with web design or coding experience. Salesforce had indifferent sales reps, they didn't care about our company's needs.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
No
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes