A great option for solopreneurs
April 14, 2023
A great option for solopreneurs
Score 9 out of 10
Vetted Review
Verified User
Software Version
Free
Overall Satisfaction with Freshdesk
I use Freshdesk to handle customer inquiries and support.
- Creating a clear process for addressing enquiries
- Easy of use
- Pleasant interface
- Roles, this was a bit confusing setting up email notifications.
- Having a support desk has actually lowered the amount of support requests.
This is not a feature use.
I looked at a number of other options but Freshdesk was the only quality option that offered a free level that functions well.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes