A great option for solopreneurs
Updated November 25, 2025

A great option for solopreneurs

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Free

Overall Satisfaction with Freshdesk

I use Freshdesk to handle customer inquiries and support.

Pros

  • Creating a clear process for addressing enquiries
  • Easy of use
  • Pleasant interface

Cons

  • Roles, this was a bit confusing setting up email notifications.
  • Freshdesk left me in an awkward situation with little time to find a new alternative after transitioning to paid accounts only.
A dirty bait and switch from having a free account to only paid options.
This is not a feature use.
I looked at a number of other options but Freshdesk was the only quality option that offered a free level.

Do you think Freshdesk delivers good value for the price?

Yes

Are you happy with Freshdesk's feature set?

Yes

Did Freshdesk live up to sales and marketing promises?

Yes

Did implementation of Freshdesk go as expected?

Yes

Would you buy Freshdesk again?

Yes

Was great for small Solopreneurs needing a free level while the business is still small, that has since been removed.

Freshdesk Feature Ratings

Incident and problem management
9.0
Organize and prioritize service tickets
9
Ticket creation and submission
9
Ticket response
9
Self Help Community
8.0
External knowledge base
8
Internal knowledge base
8
Multi-Channel Help
7.5
Social integration
6
Email support
9

Using Freshdesk

1 - All
  • Support tickets
  • Client support
The bait and switch from having a free option to only paid accounts, and with minimal time to transition lost my trust in the company.

Evaluating Freshdesk and Competitors

  • Ease of Use
Simple dashboard with just enough options to allow flexibility with needing a degree to run it.
Same

Comments

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