The best I've used.
September 17, 2024
The best I've used.
Score 10 out of 10
Vetted Review
Verified User
Software Version
Free
Overall Satisfaction with Freshdesk
Freshdesk provides customer support for one part of our business, and we plan to expand its use.
Pros
- Analytics
- Automation
- Easy to use.
- Great post sale support.
- Easy migration.
Cons
- Enhancement process is lengthy and we don't get much feedback.
- Create user group meetings.
- Surveys are a little basic - add an NPS option.
- Visibility of analytics means we have a great insight to performance.
Customer satisfaction is tracking at 95%, and we can easily follow up on the few dissatisfied customers through automation.
FreshDesk is much more powerful.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
No
Would you buy Freshdesk again?
Yes
Comments
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