The Best CRM solution on the Market.

We use Freshdesk as our CRM. We also use Freshchat, which is our Chat Support Platform. We have integrated Exotel, which is our Telephony solution, with Freshdesk, and it helps us by creating tickets for all interactions happening on Exotel along with the call details and recording. Freshdesk allows us to track and manage our customer interactions and queries effectively. The vast automation capabilities of Freshdesk will enable us to automate workflows, reducing manual work.

Freshdesk's omnichannel customer support suite and AI-powered automation have positively impacted our business by improving customer satisfaction and retention. With its ability to integrate multiple communication channels—such as email, chat, and phone—into a single platform, our team can provide seamless and faster support. AI automation helps us resolve common issues more quickly, reducing response times and allowing agents to focus on more complex inquiries. This has led to a smoother customer experience and increased satisfaction, fostering greater loyalty and retention.