Freshdesk : A must have tool for support automation.
September 23, 2024
Freshdesk : A must have tool for support automation.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Garden
Overall Satisfaction with Freshdesk
We use Freshdesk for Tech support of multiple products with different email IDs. It helps us collate all data in one place and create dashboards for tracking.
Pros
- Ticket Tracking.
- Team performance tracking.
- KPI monitoring.
- SLA monitoring.
- Visibility of the work done.
Cons
- The option should be for agents to change the recipient into a field without changing the requestor.
- Notification should be provided if any email delivery is delayed for any reason.
- More metrics can be included in dashboard creation (current limitation is 4).
- It makes day-to-day work more accessible and trackable.
- The cost should be lower, as many other players offer a reasonable amount.
Not using Omni.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes
Comments
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