The Efficient and Fast Way to Contact with World
January 04, 2022

The Efficient and Fast Way to Contact with World

Mohammed ElBana | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Freshdesk Messaging (Formerly Freshchat)

Communicate with customers and employees through Freshdesk and understand their requirements and needs. There are not many problems, but there is some slow response in some cases, but mostly there are no problems. The scope of work revolves around communicating with customers and monitoring the movements of employees with customers as well.
  • Communicate with clients on an ongoing basis to understand their needs and requirements
  • Monitor employee conversations with clients and officials
  • The program is fully compatible with the system in the company to increase work efficiency
  • There should also be a feature that allows video communication
  • Add a comment to the profile of each employee, customer or user of fresh chat
  • Quick response in executing many commands at the same time
  • Communicate and comply with the company's system
  • It makes it easier for us to quickly reach users in Fresh Chat
  • Ease of use by employees and customers
  • Communicate with as many customers as possible
  • Executing work tasks faster and larger as well
  • Conversations are sometimes delayed due to a large number of them

Do you think Freshdesk Messaging (Formerly Freshchat) delivers good value for the price?

Not sure

Are you happy with Freshdesk Messaging (Formerly Freshchat)'s feature set?


Did Freshdesk Messaging (Formerly Freshchat) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Freshdesk Messaging (Formerly Freshchat) go as expected?


Would you buy Freshdesk Messaging (Formerly Freshchat) again?


It could be that the messages sometimes do not appear quickly or there is some slow response. From my experience, customer conversations must be fast and clear in order to reach the highest level of efficiency and confidence in the customer or the employee himself. The scenarios are very similar within the scope of work because the goal has not changed, which is to reach the required efficiency and confidence in the company.