The Efficient and Fast Way to Contact with World
January 04, 2022
The Efficient and Fast Way to Contact with World
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshchat
Communicate with customers and employees through Freshdesk and understand their requirements and needs. There are not many problems, but there is some slow response in some cases, but mostly there are no problems. The scope of work revolves around communicating with customers and monitoring the movements of employees with customers as well.
- Communicate with clients on an ongoing basis to understand their needs and requirements
- Monitor employee conversations with clients and officials
- The program is fully compatible with the system in the company to increase work efficiency
- There should also be a feature that allows video communication
- Add a comment to the profile of each employee, customer or user of fresh chat
- Quick response in executing many commands at the same time
- Communicate and comply with the company's system
- It makes it easier for us to quickly reach users in Fresh Chat
- Ease of use by employees and customers
- Communicate with as many customers as possible
- Executing work tasks faster and larger as well
- Conversations are sometimes delayed due to a large number of them
Do you think Freshworks Customer Service Suite delivers good value for the price?
Not sure
Are you happy with Freshworks Customer Service Suite's feature set?
Yes
Did Freshworks Customer Service Suite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshworks Customer Service Suite go as expected?
Yes
Would you buy Freshworks Customer Service Suite again?
Yes