TrustRadius
Freshsales makes it easy to manage our business!
https://www.trustradius.com/crmFreshsalesUnspecified7.444101
Josette Skilling profile photo
July 24, 2019

Freshsales makes it easy to manage our business!

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Freshsales

We use this in integration with our Freshdesk implementation. All of our tickets for our clients show up in their account which is very helpful to us when salespeople are looking at what is happening in their client's organization.
  • It's easy to use and all of the information is in one place.
  • We can customize the look of the different parts of the screen easily.
  • The reports are excellent.
  • The related context is not particularly useful.
  • We currently have a pipeline which should enable us to meet our goals. The sales campaign alone has resulted in many more demos at this time of year than we would normally have. We feel that moving into the seasonal selling cycle we have, there will be several more touches which will have occurred and that will give us a sale edge.
We used Hubspot. It was fine except the reports were weak.
It's a great overall solution for anyone who wants an easy to implement, easy to use solution. The sales campaigns are easy to set up and the workflows are just as easy. The visual screen is a joy to work with. Having customized and implemented Salesforce before, this is so much easier and has all of the same functionality. And the support is quite good!

Freshsales Feature Ratings

Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Interaction tracking
10
Channel / partner relationship management
10
Lead management
10
Email marketing
7
Reporting
10
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Custom fields
10
Custom objects
10
API for custom integration
10
Role-based user permissions
10
Single sign-on capability
10
Mobile access
10