The most complete CRM
July 26, 2019

The most complete CRM

Maysa Rodrigues | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Freshsales

I've been using Freshsales for a year and we use the Freshsales for prospecting, qualifying, e-mail campaigns and organize our leads.
For me is one of the most complete CRMs you will find in the market. Is easy to use it and to learn how to use by ourselves.

Pros

  • Prospecting
  • Lead qualifying
  • Mail traking

Cons

  • There is no way to filter leads by country, we can only do by continent.
  • Overall, It's been quite a positive experience.
  • Saves time.
Actually, I didn't use any tools before Freshsales because I worked on a support team.
E-mail tracking, click-rate, campaign success rates. I don't remember any features that weren't well suited for something.

Freshsales Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Interaction tracking
10
Channel / partner relationship management
10
Customer Service & Support ()
Not Rated
10.0
Lead management
10
Email marketing
10
9.5
Task management
10
Reporting
9
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
8.7
Custom fields
8
Custom objects
8
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
Social CRM ()
Not Rated
Integrations with 3rd-party Software ()
Not Rated
9.0
Mobile access
9

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