User-friendly
August 06, 2019

User-friendly

Jithin TK | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Freshsales

Freshsales is used to automate the process flow of students coming in the system by either call, chat, email or any other medium like facebook or other social media platforms. It is used across the whole organization. It gives us real-time data which helps us with analytics. It solves all the problem of tracking data.
  • Data management
  • Monitoring
  • Time to learn
  • We get positive ROI by analyzing data.
Recommendations from people are why we switched.
Freshsales is well suited when we have to monitor the team's performance or segregate data.

Freshsales Feature Ratings

Customer data management / contact management
5
Workflow management
8
Territory management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Interaction tracking
8
Channel / partner relationship management
8
Lead management
7
Email marketing
8
Task management
9
Reporting
8
Forecasting
8
Pipeline visualization
9
Customizable reports
8
Custom fields
8
Custom objects
9
API for custom integration
7
Role-based user permissions
8
Single sign-on capability
9
Mobile access
9