Valuable software for product and support teams
September 20, 2021

Valuable software for product and support teams

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with FullStory

We leverage FullStory on the product team and on the support team. For support, FullStory makes diagnosing issues much easier. We're able to review the exact moment a customer gets an error or review the exact steps they took before submitting the ticket. A key is we're able to watch what they did, we don't have to read it or hope they describe every step themselves. For product, we're able to leverage FullStory to watch how users navigate or interact with our software. It adds a lot of clarity to our data and provides a quick way for us to validate hypotheses or add another layer to our data.
  • Data analysis
  • User feedback
  • Website feedback
  • Error tracking
  • Implementation can be fairly technical
  • Simplify the search capability
  • Reduced the number of negative support tickets
  • Provided data that shaped our roadmap and improved our product
  • Saved time for support and product
I wasn't directly involved with the implementation but it was quick and I didn't hear anything negative.
We haven't had that many issues come up. Documentation is good and well structured.
Similar to in that it helps the product team make decisions. FullStory is more valuable to the support team.

Do you think FullStory delivers good value for the price?

Not sure

Are you happy with FullStory's feature set?


Did FullStory live up to sales and marketing promises?


Did implementation of FullStory go as expected?

I wasn't involved with the implementation phase

Would you buy FullStory again?


I would definitely recommend FullStory. It helps answer a lot of questions you'd otherwise not be able to answer.