Valuable software for product and support teams

We leverage FullStory on the product team and on the support team. For support, FullStory makes diagnosing issues much easier. We're able to review the exact moment a customer gets an error or review the exact steps they took before submitting the ticket. A key is we're able to watch what they did, we don't have to read it or hope they describe every step themselves. For product, we're able to leverage FullStory to watch how users navigate or interact with our software. It adds a lot of clarity to our data and provides a quick way for us to validate hypotheses or add another layer to our data.