Overall Satisfaction with FullStory
We use FullStory in different departments in our organization. The support team is very understanding of our customers' problems. If needed, the R&D teams also use it in order to investigate problems in our customers' accounts. The product team is using it to explore how our customers are using our platform.
- It records the entire sessions of our users
- The recordings include all technical details, including the browsers' "dev-tools" info
- The product's UX is full of tools that help us work efficiently (like seeing the sessions in fast forward, for example)
- The UI/UX is a bit overwhelming if you're not using the service on a regular basis
- It surely increased the support team's efficiency, lowering the need of R&D members' time in investigation
- It also improved the product team's decision making after watching our users' behavior
I don't know much on what it took to implement it in our platform, but I do know that the effort was minor and that it's running smoothly since the implementation, without any special actions required since (if compared to other third-party services we use and that require maintenance from time to time).
I wasn't a part of the process for selecting FullStory. I know for sure that we didn't use any such service in this organization prior to implementing FullStory.
Do you think FullStory delivers good value for the price?
Are you happy with FullStory's feature set?
Did FullStory live up to sales and marketing promises?
Did implementation of FullStory go as expected?
Would you buy FullStory again?
If you need to track your users' behavior, FullStory is perfect for you. It helps our support team understand what our users did in our platform prior to contacting our support. If not solved by support (or if a bug was found), the R&D teams are also using these sessions in order to investigate. The product team is using it in order to learn how users are using our platform, what difficulties they stumble upon, what features are barely being used, how new features are explored on first use, etc.