The story with FullStory
Updated March 18, 2022

The story with FullStory

Nadeem Rehman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with FullStory

We use FullStory to understand user behavior. We are also using the FullStory to see how users are engaged with the new feature. The FullStory dev tool feature also helps the development see the errors and exception best practices. The FullStory also helps us in resolving the support tickets.

Pros

  • Records user behaviour
  • Capturing the exceptions
  • Captures rage and errors clicks

Cons

  • Dashboard has to improve since it does not have the date range selection
  • The ML feature still needs to be corrected, currently it is not capturing it well
  • The Funnel feature needs to improve
  • Defect identification
  • New feature adoption
  • User behaviour
FullStory helps us in capturing error, rage, and dead clicks. This is helping us in making the user experience better. FullStory is also helping us do the comparative analysis of the old and newly added users to the application. The session recording can be shared with developers so that they can see what kind of issues a user is facing while using our application.
The support is very agile in resolving the issue.
FullStory has the video capturing feature, which makes it the stand-out product.

Do you think Fullstory delivers good value for the price?

Yes

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fullstory go as expected?

Yes

Would you buy Fullstory again?

Yes

FullStory is best suited to understand the user behavior when launching a new feature. It is also helping us to capture the page speed. It is also helping us to capture the rage, error, and dead clicks for each feature. It is helping us in solving the support tickets.

Fullstory Feature Ratings

7.5
Product usage analytics
9
Customer journey mapping
6
6.7
Heatmap tool
7
Click analytics
7
Scroll maps
6
Conversion tracking
6
Funnel Analysis
5
Session Recording and Replay
9
Mobile Capabilities ()
Not Rated
Security and Administration ()
Not Rated

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