Rich features, easy to implement and use, but pricing is steep
March 10, 2022
Rich features, easy to implement and use, but pricing is steep
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with FullStory
We had to implement this for one of our clients to track user behavior and also debug issues that arise when users are lost or in a problem.
- User interface is pretty easy to use
- Has some cool features such as JavaScript console and debugging
- Reports are very detailed and supports identification of different users
- Pricing is a bit steep. They used to be fine, but increased by more than 2x on contract renewal, and told us they could not offer old price anymore.
- Most SaaS continues to offer old pricing or special offers on contract renewal. Unfortunately, they didn't budge a bit. They forced us to move on with LiveSession (competitor).
- User support is not as impressive as I thought. There is no online 24/7 support
- Offer affiliate discounts. We felt left out, as a consultant, to recommend FullStory.
- Improved bug identification
- Improved overall customer experience
- Increased app robustness and stability
Actually, I selected FullStory because LiveSession did not exist back then. It has done a great job, and I never knew about LiveSession until FullStory, in my opinion, backstabs at me on the pricing.
Do you think Fullstory delivers good value for the price?
No
Are you happy with Fullstory's feature set?
Yes
Did Fullstory live up to sales and marketing promises?
Yes
Did implementation of Fullstory go as expected?
Yes
Would you buy Fullstory again?
No