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Fuze!
March 30, 2018

Fuze!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Voice
  • Contact Center
  • Portal

Overall Satisfaction with Fuze

Quick support, not always directly understanding, but they try to solve problems as good as possible.
I was not an employee of the company when we implemented Fuze.
The whole company uses Fuze. By using Fuze, we can call our customers and be called by them.
  • The customer care is fast and tries to fix problems in a serious way.
  • The service is fairly cheap, which can be good for a starting company
  • The improvements the past year have been enormous, they grew as a company.
  • The communication about coming updates could be more transparent.
We haven't tried other products.
Well suited for inbound calls, less suited for outbound campaigns. For example, Fuze doesn't offer autodialing.

Fuze Feature Ratings

6.3
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
8
Call reports
7
Directory of employee names
4
9.3
Answering rules
10
Call recording
10
Call park
10
Message alerts
7
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated