Item: Fuze
Rating: 8
Author: Mark Goin

Support Rating

Mostly positive, but they have a few opportunities for improvement.

Implementation Rating

Pretty seamless.

Use Cases and Deployment Scope

Fuze is being used by my contact center as the billing agent and softphone provider.

Pros and Cons

Fuze is good at offering value-added services.
Fuze is good at working through solutions to help our contact center.
Fuze has honored their promises.

Fuze has been slow to respond to billing questions and issues.
Fuze reps do not always join our weekly call to discuss issues.

Alternatives Considered

They stack favorably to other groups I have used.

Likelihood to Recommend

Fuze is well suited to help partners with a phone provider make a launch successful. Fuze has been helpful in troubleshooting issues, though Fuze's customer service support is not always strong.

Overall Strong

Modules Used

Overall Satisfaction with Fuze