Fuze Review
March 14, 2019

Fuze Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Voice
  • Messaging

Overall Satisfaction with Fuze

I gave them a 7 because they have been helpful 90% of the time. L2 could be more available and have a better response time.
No key insights.
All desk phones and conference phones are Fuze phones within our company.

Pros

  • 1st line of defense with any Fuze issue is handled well. It's easy to open a ticket and get someone on the line to speak to.
  • Easy set up for first-time users.
  • It is not complicated to get to your answer machine.

Cons

  • Level 2 issues troubleshooting can improve.
  • Level 2 techs can be more available.
  • The provision window could be open 24/7 for phone resets.
Fuze is well suited for phone set up and support for conference calls and office phones. I haven't used Fuze in any other areas so I cannot speak to its other abilities. The app is also a plus for Fuze users.

Fuze Feature Ratings

6.0
Hosted PBX
6
Multi-level Interactive Voice Response (IVR)
6
User templates
6
Call reports
6
Directory of employee names
6
6.0
Answering rules
6
Call recording
6
Call park
6
Message alerts
6
6.0
Video conferencing
6
Audio conferencing
6
6.0
Mobile app for iOS
6
Mobile app for Android
6

Comments

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