Item: Fuze
Rating: 9
Author: Anthony Cummings

Overall Satisfaction with Fuze

Use Cases and Deployment Scope

Fuze is being utilized throughout the entire organization in EMEA, APAC and AMERICA regions. The prime use is voice and reporting however collaboration is been used by certain Central Service functions. FRG is a rapidly going company, with additional offices been added quarterly and a vast number of employee's joining the business on a monthly basis. Fuze Desktop allows IT to support this business demand with minimal expense.

Pros and Cons

Pros

Global reach is key for FRG, and Fuze are able to deliver their services in the majority countries.
Voice is critical in recruitment and Fuze deliver a solid service with minimal downtime.

Cons

The ability for users to Monitor, Barge, and Whisper into other calls within a single click within the Fuze Desktop application.
The admin console needs some re-architecture, especially around permission and user profiles.
More R&D on integration with CRM platform is required.

Support Rating

Fuze support has improved over the last 24 month, the hard work is starting to pay off, however, there's always room for improvement.

Implementation Rating

Likelihood to Recommend

UCaaS solutions are at the forefront of telephony. Any organization who isn't considering UCaaS as a replacement for traditional "Digital" PBX platform will be left behind. Fuze offers a lot of functionality within a single easy to use platform, at a good price point.

Fuze Feature Ratings

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Fuze success for a rapidly growing global organization

Modules Used