Fuze success for a rapidly growing global organization
July 25, 2019
Fuze success for a rapidly growing global organization
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Voice
- Collaboration
- Insights
Overall Satisfaction with Fuze
Fuze is being utilized throughout the entire organization in EMEA, APAC and AMERICA regions. The prime use is voice and reporting however collaboration is been used by certain Central Service functions. FRG is a rapidly going company, with additional offices been added quarterly and a vast number of employee's joining the business on a monthly basis. Fuze Desktop allows IT to support this business demand with minimal expense.
- Global reach is key for FRG, and Fuze are able to deliver their services in the majority countries.
- Voice is critical in recruitment and Fuze deliver a solid service with minimal downtime.
- The ability for users to Monitor, Barge, and Whisper into other calls within a single click within the Fuze Desktop application.
- The admin console needs some re-architecture, especially around permission and user profiles.
- More R&D on integration with CRM platform is required.