Item: Fuze
Rating: 8
Author: James Gangemi

Overall Satisfaction with Fuze

Use Cases and Deployment Scope

We currently use Fuze company-wide as our VoIP phone system for all our unified/telecommunications needs. It currently fulfills the role of being the single source of all our telecommunication activities, which vary in scope and usage company-wide.

Pros and Cons

Pros

Customer service.
Ease of use.
Stability.

Cons

Fuze Connect for ServiceNow could be improved upon.

Support Rating

Customer service has always been great to us at Spectrum. I have nothing but positive words to say.

Implementation Rating

As a Service Desk Analyst, I do not have experience with this, therefore, I cannot provide pertinent feedback.

Alternatives Considered

I have not used other products so far.

Other Software Used

ServiceNow, BeyondTrust Remote Support (formerly Bomgar Remote Support)

Likelihood to Recommend

As a Service Desk professional, I see that Fuze works very well with our end-users, and is relatively painless to administer. For Fuze being deployed company-wide in a good-sized organization like the one I work for, I'd say Fuze could be tailored to work with many other organizations with ease.

Fuze Feature Ratings

Comments

Please log in to join the conversation

Fuze is a well-rounded and excellent product to work with

Modules Used