Fuze is a well-rounded and excellent product to work with
Updated July 26, 2019

Fuze is a well-rounded and excellent product to work with

James Gangemi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Voice
  • Video
  • Messaging
  • Collaboration
  • Contact Center
  • Insights

Overall Satisfaction with Fuze

We currently use Fuze company-wide as our VoIP phone system for all our unified/telecommunications needs. It currently fulfills the role of being the single source of all our telecommunication activities, which vary in scope and usage company-wide.
  • Customer service.
  • Ease of use.
  • Stability.
  • Fuze Connect for ServiceNow could be improved upon.
Customer service has always been great to us at Spectrum. I have nothing but positive words to say.
As a Service Desk Analyst, I do not have experience with this, therefore, I cannot provide pertinent feedback.
I have not used other products so far.
ServiceNow, BeyondTrust Remote Support (formerly Bomgar Remote Support)
As a Service Desk professional, I see that Fuze works very well with our end-users, and is relatively painless to administer. For Fuze being deployed company-wide in a good-sized organization like the one I work for, I'd say Fuze could be tailored to work with many other organizations with ease.

Fuze Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
User templates
8
Call reports
7
Directory of employee names
9
Answering rules
8
Call recording
8
Call park
8
Message alerts
8
Video conferencing
4
Audio conferencing
8
Mobile app for iOS
8