Item: Fuze
Rating: 4
Author: Verified User

Use Cases and Deployment Scope

It's a Solid VoIP package, and integrated to Bullhorn CRM well.... but it lacks any additional functionality though. Stats were hard to get set up. Insights into call stats for the team were even harder. I didn't have easy access to call recordings. Having said all that, it was easy to use and the call quality was solid.

Pros and Cons

Call quality was solid. It didn't drop packets.
Simple design. Easy to use.
I did not need to run through any training, it was that simple.

Functionality -- video.
Call recordings access.
Access to call stats.

Support Rating

Pretty poor, in fact, very poor indeed. As a new user, I had to set up my phone extension myself and tailor some things. There were issues with the setup and then, a few months in, more issues still. Calling support was a nightmare. You'd be on hold for hours, then they would take days/ weeks to come back to you, not even with a fix.

Implementation Rating

Simple, sturdy, and does the job. Don't expect much from customer or technical support, and don't expect more than the basic functionality. Most people didn't use the app as it was not great, they just used their mobiles instead. I guess the price was what clinched the deal for the company at the time.

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

SOOOO much better. So much more functionality, customizing options. You can set auto rules for when you're in meetings, and can skip the call to your mobile if you're running out of the office. Call quality is amazing. The support from 8X8 is excellent too. They come back to you, generally, within a couple of hours.

Likelihood to Recommend

It integrated well to BullHorn CRM, which we used to call clients, and there was a click to dial functionality, which made dialing out a lot easier. Perhaps it was the way it was set up, but whenever a remote user called in, it rang on everyone's phone's, even if you were calling just your Manager, for example.

Not so fussed on Fuze

Modules Used

Overall Satisfaction with Fuze