Fuze is a really good tool and definitely worth looking at!
September 23, 2019
Fuze is a really good tool and definitely worth looking at!
Score 6 out of 10
Vetted Review
Verified User
Modules Used
- Voice
- Video
- Messaging
- Collaboration
Overall Satisfaction with Fuze
Fuze was meant to be used by the whole organization but we had a good amount of people who had trouble adopting it due to being set in their previous habits. We used it for inter-office chat, voice calling prospects, and customers, it could be used for video calling prospects and customers but I never ended up using the video function. It also integrated with our CRM at the time, HubSpot. I also had the Fuze app on my phone, and could easily answer calls through my phone and could tell it was coming from Fuze which meant it was a work call. I also used the messenger portion on my phone. I felt like it was really easy to use and I liked the layout.
- I really liked the phone app. I felt like it was easy to install and it was immediately obvious when someone from work was calling or messaging vs. someone personal.
- The integration with my CRM was simple and made calling right from the web very easy.
- I liked the chat function and creating groups.
- Overall I felt like Fuze met my personal needs as an SDR.
- Occasionally I felt like I had issues with sound or calls not connecting well, although it is difficult for me to know if it was problems with Fuze or possibly my work computer or internet.
- Could have been more robust in terms of document sharing (similar to MS Teams.)
- Skype for Business (formerly Lync) and HubSpot CRM
I listed Skype because Skype has very similar uses like Fuze, copies calling, inter-office chat, video chat, etc. I personally liked Fuze a lot better than Skype. Skype is a bit clunky, I am constantly having audio issues, and when it has been used for video-conferencing meetings the connection has been lost many times, the screen share did not work, and other issues. Also, I do not like the Skype app as much as the Fuze app. I listed HubSpot as well because you can also use the voice dial-er with HubSpot and it can record your calls. I did enjoy using HubSpot for calling and it recorded calls easily but I do not recall ever using a HubSpot app (or if there is a HubSpot app.) But HubSpot does not have the chat function which is different than Fuze if I remember correctly.