Fuze UCAS solution
August 09, 2017
Fuze UCAS solution
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Voice
Overall Satisfaction with Fuze Voice
Fuze is currently being used in our corporate office and a number of field offices as a main UCAS solution, replacing our legacy phone systems. Eventually the entire company will be using Fuze. Fuze has helped us reduce telephony and conferencing costs, simplify internal unified communications infrastructure, and provide a more streamlined collaboration experience.
- Voice quality and resilience of Fuze phone. We have an MPLS circuit to Fuze specifically for Fuze voice, backed up by an Internet connection. Call quality is great and failover is seamless.
- Ease of setting up meetings from Outlook.
- Vanity links for meetings is a great feature.
- Content sharing in Fuze meetings is easy and intuitive.
- Ability to transfer calls between multiple devices seamlessly.
- Better notifications, especially for IMs. Right now it is lacking, we miss a lot of IMs or phone calls because the notifications are very inconspicuous. Sometime they plain don't show up.
- In a Fuze meeting when/if I chose "dial in" option for joining audio, the client should dial the conference bridge number by just clicking a link, instead of having to exit to main screen and use the dial pad to dial the number. Same for "call me"- my Fuze number should already be pre-filled in the box, so I can just click OK and it will dial.
- Overall better interface for IMs. Like opening a separate window for an IM conversation.
- Need to be able to clear a list of recent calls in the app.
Skype for Business, 8x8, on-prem PBX.
Fuze has better call and video quality then other UCAS services we have evaluated and is more resilient. No equipment or cap-ex needed vs an on-prem PBX solution, and user provisioning is much easier.