Gainsight Review
Cameron Gibbons | TrustRadius Reviewer
August 28, 2014

Gainsight Review

Score 6 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • All

Overall Satisfaction with Gainsight

Gainsight is being used in the customer success department, by 4 agents.
  • Alerts work great to get amazing insight into how your clients are using your product.
  • Scorecards are great to keep track of your clients health, and your impression of client health.
  • Alerts need some updating, particularly around merging like-alerts together.
  • Implementation takes way too long.
  • It has moved us from a reactive support team, to a proactive customer success team.
Gainsight was more expensive, but offered more consultative services.
Gainsights' implementation took way too long not to renew.
Gainsight's implementation time is huge.