August 28, 2014
Score 6 out of 10
Overall Satisfaction with Gainsight
Gainsight is being used in the customer success department, by 4 agents.
- Alerts work great to get amazing insight into how your clients are using your product.
- Scorecards are great to keep track of your clients health, and your impression of client health.
- Alerts need some updating, particularly around merging like-alerts together.
- Implementation takes way too long.
- It has moved us from a reactive support team, to a proactive customer success team.