Ridiculously happy!
May 13, 2016
Ridiculously happy!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight is currently being used by the customer success teams, addressing overall health, usage, and adoption. All CSMs use Gainsight in order to complete any calls to action, gap analysis, client trends and churn patterns and renewal probabilities. It has been helpful that our director has built out appropriate play books that coincide with either our many or high touch clients on a daily basis. Gainsight is our world daily!
- Playbooks and CTAs
- Pattern trends for both renewal and churn
- Trends in usage and likeliness of upsell
- Better documentation on Success Plans
- More office hours
- Updates on what is added into the Vault
- Renewals
- Retention
- ROI
6 to 10 people