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Gainsight is worth its weight in gold
October 31, 2017

Gainsight is worth its weight in gold

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight

Great -- we love our CSM.
We launched Gainsight in our Client Success department and due to the success that we had, it has spread like wildfire across the organization. We then rolled it out to our Account Management, Implementation, Support and Sales teams, as well as at the ELT level. It helps us to proactively manage our accounts.
  • Beautiful interface -- really take the mundane, heavy-scrolling of Salesforce and puts it into an easy to use and read interface.
  • Customization of reports and dashboards -- makes it easy to look at reports every morning.
  • CTAs -- helps our team members proactively manage their time.
  • Not much, Gainsight really thinks about every facet of their program, releasing new items each quarter to help their users.
Very -- they meet weekly to review At Risk and accounts that are up for renewal. They can very easily do so by pulling up the Customer list.
  • Improved retention
  • Improved renewal
  • Proven effectiveness of Client Success team
SO MUCH BETTER!!!
Well-suited for account management and client success teams, especially items that can be assisted with co-pilot or automated emails. Really helps to keep team members in line to provide a similar experience to each customer. We love the sponsor tracker as it helps us bring a new level to the business/client relationship.

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
10.0
NPS surveys
10
Sponsor tracking
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
10.0
Customer health trends
10
Engagement analytics
10
Revenue forecasting
10
Dashboards
10
10.0
Role-based user permissions
10
10.0
API
10
Integration with Salesforce.com
10
Integration with Marketo
10
Integration with Eloqua
10

Using Gainsight

200 - Operations
Client Success
Support
Acct Management
Finance
ELT