Gainsight helpful for both Services and Sales organization
October 31, 2017
Gainsight helpful for both Services and Sales organization
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight is being used to track and manage our customers. Our Partner Services organization uses Gainsight to see both product adoption and health measures for our customers. From a Sales perspective we use Gainsight to snapshot important data and metrics on a daily basis which we could not do with Salesforce alone.
- Capture important historical data daily with MDA tables
- Create reports and dashboards quickly
- Great user interface
- Additional options for visualizing data in reports
- More documentation on building and updating MDA tables
- More chart types for dashboards
Executive view into customer accounts (and customer success in general) is extremely import at our company. With dashboards customized for our executive team they're able to get a quick view of the accounts that are healthy and how product adoption is trending across both healthy and unhealthy accounts. Gainsight has made it a lot easier to surface important customer success metrics to our executives.
- Better identification of healthy accounts
- Better understanding of our historical sales data
- Customer Success team able to work with account data more effectively