Vice President, Customer Success
April 05, 2018
Vice President, Customer Success
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight is used primarily by the Customer Success and Services organization to gather information and analytics from our customers, identifying risks and opportunities, and ultimately allow both organizations to scale.
- Customer 360 View. Gainsight provides a holistic view of elements of customer health including risk, adoption, advocacy, engagement, etc.
- Customer Communication. Gainsight has a great communication engine allowing us to ensure customers receive the right message at the right time.
- Customer Lifecycle Management.
- The reporting functionality is not as robust as it could be.
Extremely visible and something that's required every week.
- Improved retention
- Advocacy identification
- Scalability
Gainsight has more of a presence in the CSM industry and their culture was a much better match for us.